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  • Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

1.       How do I open an account with Linde HKO?

To open a new account with Linde HKO, you will need to complete an account application form.

For company account, please complete the “ACCOUNT OPENING FORM” , sign with company chop and provide BR copy.

For personal account, please complete the “ACCOUNT OPENING FORM” and provide ID copy & address proof.

Please email or fax filled form and related document to Customer Service Centre.

Email : cschko.lg.cn@linde.com

Fax : +852.2372-2508 / +852.2358-2291

And mail to
Linde HKO Ltd.
Customer Service Centre
12 Chun Yat Street
Tseung Kwan O Industrial Estate
Tseung Kwan O, Kowloon, Hong Kong

Once received your application, we will notify you by phone or e-mail. It will take 2 working days to complete the account opening procedures upon your fully completed application is received. A “Welcome Letter” with the account number will be sent to you once the account is created. You will receive it in the following 2 to 3 days.

2.       What is the different between Cash on Delivery & Credit account types?

For Cash on Delivery (COD) account type, you have to pay cash / cheque on delivery. Cylinder deposit and the 1st month cylinder rental will be charged for each new add-on cylinder. Annual cylinder rental will be charged on the 1st day of next month if the cylinder is not returned at month end. Cylinder deposit & pro-rata unused annual cylinder rental will be refunded by cheque in about 4-8 weeks if cylinder is returned in good condition.

For credit account type, invoice will be sent to you after delivery, with payment due on the 20th of next month. Trade Deposit HK$3,500.00 is charged with credit limit amounted to HK$10,000.00 and has to be paid on or before delivery of 1st order. Trade deposit may be raised for increased credit amount and/or increased cylinder holding afterwards. First month cylinder rental is charged on the 1st order or order with add-on cylinder while monthly rental will be charged afterwards until the cylinder is returned. Trade deposit will be refunded by cheque in about 4-8 weeks if account is closed & all cylinders are returned in good condition.

3.       How can I order from Linde HKO?

In order to trade with Linde HKO, you will need to open an account. (Please refer to Question 1)

For cylinder gas product orders (included the Liquid LGC) or equipment orders, please contact our Customer Service Centre on:

CSC HK Hotline: +852.2372-2288
Email: cschko.lg.cn@linde.com
Fax: +852.2372-2508 / 2358-2291

OR

Register LHKO eShop account, login eShop to place order.

www.linde.hk/shop


Customer Service Centre’s office hours: Monday to Saturday & Non-Statutory Holiday 8:45am-6:00pm
For Liquid Gas (Bulk Tanker) orders, please contact our National Scheduling Centre on:

NSC HK Hotline: +852.2372-2888

When contacting us about a new order, please ensure that you quote your account number.

4.       What can I order from Linde HKO?

We cover the full spectrum from shielding and fuel gases for welding through rare gases to calibration gas mixtures and high-purity gases. You can also rely on us for packaged chemicals and a wide range of refrigerant gases. All of these are available in sizes, purities and pressures to suit the needs of every business from the sole trader to the large enterprise – scaling from low-volume cylinders through high-capacity tanks to customizable on-site supply systems.

Our product portfolio extends far beyond gas molecules, however. We back up our extensive gas offering with complementary equipment, materials and hardware supporting everything from welding to food chilling. You will also find top-to-toe protection for your workers from our vast portfolio of safety products.

Click here to get more details.

5.       Where can I find Material Safety Data Sheets (MSDS)?

Click here to get the latest Material Safety Data Sheets (MSDS) 

6.       How can I amend or cancel my order?

a)       To amend / cancel cylinder gas product orders (included the Liquid LGC) or equipment orders:

Dry Ice orders: If the order is at “open” status, please contact our Customer Service Centre for amendment or cancellation. If the order is at “completed” status, due to the particularity of product, we cannot provide the service for amendment or cancellation.

"Made-To" orders for cylinder gas product or equipment orders: Due to the particularity of product, we cannot provide the service for reduction or cancellation.

Non-"Made-To" orders for cylinder gas product or equipment orders: please contact our Customer Service Centre at least one working day before delivery day in advance.

Please contact our Customer Service Centre on:

CSC HK Hotline: +852.2372-2288

Email: cschko.lg.cn@linde.com

Fax: +852.2372-2508 / 2358 2291

Customer Service Centre’s office hours: Monday to Saturday (Exclude public holiday) 8:45am-6:00pm

b)       To amend / cancel Liquid Gas (Bulk Tanker) orders, please contact our National Schedule Centre on:

NSC HK Hotline: +852.2372-2888

In order to serve you effectively, please quote your account number or order number for our reference.

7.       How can I check the delivery time of my order?

Our driver will contact goods receiver half an hour before arrival. If you need to know the specific time of arrival, please contact us on the delivery day as follows:

For cylinder gas product orders (included the Liquid LGC) or equipment orders: Customer Service Centre HK Hotline: +852.2372-2288 (Monday to Saturday & Non-Statutory Holiday 8:45am-6:00pm)

For Liquid Gas (Bulk Tanker) orders: National Scheduling Centre HK Hotline: +852.2372-2888

In order to serve you effectively, please quote your account number or order number for our reference.

8.       How to understand my invoice?

Click here to download Understanding Linde Invoice. The document will help you understand your invoice.

9.       How can I pay my invoice?

Linde HKO recommends that you use Direct Debit to pay your invoice (Credit account only).

Application for Direct Debit:
You only need to complete the "DIRECT DEBIT AUTHORIZATION FORM", sample click here to download.

And mail to
Linde HKO Ltd.
Customer Service Centre
12 Chun Yat Street
Tseung Kwan O Industrial Estate
Tseung Kwan O, Kowloon, Hong Kong

Or return the original form to your agency business bank. (Note: Copy or fax is not acceptable.)

Credit customers can also use Bank transfer or send a check to pay your invoice

Company Name: Linde HKO Ltd.
Company Address: 12 Chun Yat Street, Tseung Kwan O Industrial Estate, Kowloon, Hong Kong
Bank Name: Standard Chartered Bank
Bank Address: Shop A, G/F, Perfect Industrial Building, 31 Tai Yau Street, San Po Kong, Hong Kong
Bank Swift Code: SCBLHKHHXXX
Account Number (HKD): 406-0-182692-2
Account Number (USD): 406-1-020424-6 

Should you require any further information, please contact our Customer Service Centre on:

CSC HK Hotline: +852.2372-2288

Email: cschko.lg.cn@linde.com

10.       How can I add a new ship-to?

To open a new ship-to with Linde HKO, you will need to complete a new ship-to application form.

And mail to
Linde HKO Ltd.
Customer Service Centre
12 Chun Yat Street
Tseung Kwan O Industrial Estate
Tseung Kwan O, Kowloon, Hong Kong

Once received your application, we will notify you by phone or e-mail. It will need 2 working days to complete the new ship-to opening procedures upon your fully completed application is received. Account number will be provided to you, once we completed the creation.

11.       How can I change my account name?

To change the account name, you will need to complete Transfer Account Detail Form.

And mail to
Linde HKO Ltd.
Customer Service Centre
12 Chun Yat Street
Tseung Kwan O Industrial Estate
Tseung Kwan O, Kowloon, Hong Kong

Once received your application, we will notify you by phone or e-mail. It will need 2 working days to complete the new ship-to opening procedures upon your fully completed application is received. Account number will be provided to you, once we completed the creation.

Once received your application, we will notify you by phone or e-mail. It will take 2 working days to complete the account name change upon your fully completed application is received.

Linde HKO Ltd. - Customer Service Centre
  • Please contact our Customer Service Centre

    Hotline: +852.2372-2288

    Email: cschko.lg.cn@linde.com

    Fax: +852.2372-2508 / +852.2358-2291

    Customer Service Centre’s office hours: Monday to Saturday (Exclude public holiday) 8:45am-6:00pm

    Email to us
Relevant Forms
Account Opening Form(PDF 707.0 KB) Add New Shipto Account Detail Form(PDF 491.0 KB) Direct Debit Authorization Form(PDF 144.0 KB) Direct Debit Authorization Form Sample(PDF 167.0 KB) Transfer Account-Change Account(PDF 136.0 KB) Understanding Linde Invoice(PDF 466.0 KB) Industrial & Special Gas Cylinder Color Chart(PDF 253.0 KB) Medical Cylinder Color Chart(PDF 522.0 KB) balloon gas promotion CNY2018(PDF 188.0 KB) LHKO Concentrator package(PDF 481.0 KB) Linde HKO eShop - Dangerous Goods Notice(PDF 195.0 KB) Liquid Nitrogen Dewar and PPE Package(PDF 294.0 KB)
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